Which Ports Do I Have to Open on My Network for My Mvix Device to Connect to the CMS?

The Mvix Xhibit signage system connects to the Xhibit Signage (ver 2) content management server over the internet. In fact, a regular HTTP/HTTPS protocol establishes this connection. Which is the same protocol that a PC or laptop uses to connect with any website. So which ports need you need to open to be able to connect to Xhibit Signage?

Highly-secured corporate networks may restrict web connections and file transfer protocols due to security concerns via blockers such as firewalls, managed switches, etc., and will need to
have the following ports/IP addresses open for uninhibited communications with the Xhibit Signage solution. We also recommend keeping these devices on networks/subnets with less security-intensive needs when possible, as it will help reduce additional points of contact that will need to be managed.

IP Addresses

Traffic will need to be allowed to www.xhibitsignage.com, which includes the following IP addresses;

1. 67.225.171.208
2. 67.225.171.236
3. 67.225.171.237
4. 67.225.171.7
5. 67.225.171.8
6. 67.225.171.9

Additionally, traffic will need to be allowed to https://firmware.xhibitsignage.com/ which is our application download page. So, this domain’s IP address does not remain static.

Outbound

The following outbound ports must be opened in order to allow access to www.XhibitSignage.com:

1. HTTP – TCP Port 80
2. HTTP – TCP Port 8080
3. HTTPS – -TCP Port 443
4. WebSockets – TCP Port 5001

You will also need to make the following are available for outbound connections to our remote troubleshooting tool:

1. TCP Port 5938  

• The connection should work on all players connected to the internet. Some networks with additional security may require additional steps to receive support. Further, you may find more information about the network requirements to receive remote support by clicking here.
  • Note: TCP port 5938 is not required for BrightSign, LG and Android hardware, only for Xhibit and Flex for MiniPC BYOD hardware.

Please allow access to *.ntp.ubuntu.com to ensure your time is correct. You will also need to make the following outbound port available to ensure your device’s time is correct:

1. UDP Port 123 

To ensure proper and successful security updates please allow outbound access to http://archive.ubuntu.com. This is done over:

1. TCP Port 80 (HTTP)

The network should allow uninhibited traffic over ports 80 and 443 Given the above-mentioned requirements have been met, the devices on your network should be able to communicate with our server.

Note: Mvix players support up to wireless N and we recommend a 2.4 GHz connection. This is for a more stable connection.

Note:
As of March 2019, we are requiring TCP Port 5001 (WebSockets) to be open in your network. This is to enable enhanced features and faster response times for your devices.

Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket.