Client Success

Tech Support

Our Client Success team comprises of network+ certified engineers, project managers, programmers and hardware engineers to ensure success of all digital signage projects.
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98%
of digital signage projects are successfully completed within the initial timeline and budget
Support manager at work
Support manager at work

We’re Here to Help

New to digital signage? We are here to support and answer any tech questions you may have regarding our hardware, software, or content.
Our Signature Care support includes:
Lifetime warranty on digital signage players
24- hour technical support (phone + web)
Free Device Replacements every 3-years
Content Ideas
And more!
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Ensuring Client Success

Support options are designed for the diversity of projects and client needs. All of our digital signage solutions come Standard Support. Express and Signature Care options are offered for enterprise deployments.

Standard Support

Included for FREE with every purchase of our digital signage solutions.

Express Support

Quicker RMA processing and enhanced SLAs for medium-sized projects.

Signature Care

Focused and highly responsive care for mission critical digital signage deployments.
Knowledgebase (KB) articles
Web Support
8am - 4pm ET (M-F) | 24hr SLA
8am - 5pm ET (M-F) | 5hr SLA
8am - 5pm ET (M-F) | 3hr SLA
Standard Phone Support
8am - 5pm ET | 5hr SLA
24/7 | 5hr SLA
24/7 | 3hr SLA
Client Success Phone Support
$100 / incident SLA: 5-hrs
8am - 4pm (M-F) SLA: 5-hrs
8am - 4pm (M-F) SLA 3-hrs
RMA
Standard 15-day turnaround
Advance replacement | Free
Advance replacement | Free
Technology refresh
New Digital Signage Player every 3 years
Personalized training
$100
Free | 1x - 1 Hour Slot
Free | 2x - 1 Hour Slots
Security Maintenance Plan
Signature Care strengthens your organization’s security posture with an active security maintenance plan.
Premium features
Brand Guide Controls & Content Moderation to name a couple.
As quoted
As quoted
Free
Custom services
As quoted
As quoted
Discounted
Warranty
1 year
1 year
Lifetime
Uptime Monitoring
Dedicated Project Manager
Priority Feature Requests

Scalable digital signage

"Being able to share mission timelines, weather, and other critical information to all of NASA SOFIA’s worldwide locations, Mvix Digital Signage Solutions has become an integral part of our program operations.'
Edward Harmon
Mission Manager
NASA
"The digital signs provide consistent messaging at all locations. The Mvix cloud-based software model gave us flexibility to serve many locations and it’s really lightened the workload for everyone involved."
Bryon Glock
Assistant Director of Information Technology
WMU - WESTERN MICHIGAN UNIVERSITY
"This project has helped elevate our office in the eyes of the public, and has provided us with another way to demonstrate our mission statement: “We are Public Servants! Our every effort shall be dedicated to protecting and preserving the public trust!”"
Teri Robinson
Digital Signage Champion
Nassau County Clerk of Court
"The Mvix platform is exactly what we needed. In fact, this was an important milestone for the marketing team – with less effort, they are able to offer picnic guests elevated experiences that resulted in repeat business, positive reviews, and an enhanced brand image."
Ron Sprouse
Tech Services Lead
Kings Dominion
"The simplicity of the Mvix implementation along with cost savings within our production environment made this an easy decision to make and this decision came with its own rewards."
David Miller
Director of Information Technology
Fetco
"The support that we receive is exceptional. I feel that the technicians aren’t concerned about “closing a ticket” but honestly wanted to resolve my issue to my complete satisfaction….and they do. I appreciate the excellent service that we receive."
William Cintron
VP, Information Technology Officer
Flagler Bank
"The digital signage system is a great tool to communicate efficiently and effectively with our staff. The technology is impressive, and I think every healthcare facility needs quick, reliable channels of communications."
Bryana Reilly
Director of Quality
Encompass Health
"It is no surprise that the students have come to rely on the signs as the one place they can go to know everything that’s going on in the school. They are more likely to read information off a digital sign than a non-stimulating paper poster. The students are interested in what’s vibrant and dynamic."
Kyle Baxter
Systems Administrator
Capital School District
"Mvix was the most user friendly out of all the solutions we reviewed. They have all of the features we were looking for in a digital signage solution: cloud-based, zone-based screen layout, centralized control, remote management. This was important because we needed to be able to easily manage screens in different locations."
Lauren Cool
Wellness Coordinator
Magna International
"Mvix Digital signage offers a unique opportunity for us to convey timely, valuable information via highly visible rich content. Given our robust WAN and Wifi build-out and our existing content creation capabilities, the signage project fit very neatly into our current infrastructure."
Jack Netter
Assistant Director for Cultural Services
Village of Schaumburg
"The digital signs allow us to expose residents to additional programs and services not only provided by our agency, but community partners. Also, the ease of operation and being able to instantly update the messages being presented is invaluable."
Tim Jaynes
Executive Director
UETHDA
"I think that if everyone had Mvix Digital Signage, they’d have an elegant and finessed system."
Keith Pyatt
Manager of Digital Media & Technology
Grounds For Sculpture
"The Mvix digital menu boards are simple and low-cost and most important of all, they help improve the kids’ participation in healthier choices while decreasing waste."
Teresa Bettleyon
Director of Child Nutrition
Marsing School District
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Need Further Help?

Our support doesn’t stop there! If you need additional assistance, please refer
to our additional tech solutions below.