Client Success
Tech Support
Our Client Success team comprises of network+ certified engineers, project managers, programmers and hardware engineers to ensure success of all digital signage projects.
98%
of digital signage projects are successfully completed within the initial timeline and budget


We’re Here to Help
New to digital signage? We are here to support and answer any tech questions you may have regarding our hardware, software, or content.
Our Signature Care support includes:
- Lifetime warranty on digital signage players
- 24- hour technical support (phone + web)
- Free Device Replacements every 3-years
- Content Ideas
- And more!
Ensuring Client Success
Support options are designed for the diversity of projects and client needs. All of our digital signage solutions come Standard Support. Express and Signature Care options are offered for enterprise deployments.
Standard Support
Express Support
Signature Care
Knowledgebase (KB) articles
Web Support
8AM - 4PM ET (M-F) | 24 Hour SLA
8AM - 5PM ET (M-F) | 5 Hour SLA
8AM - 5PM ET (M-F) | 3 Hour SLA
Standard Phone Support
8AM - 5PM ET | 5 Hour SLA
24/7 | 5 Hour SLA
24/7 | 3 Hour SLA
Client Success Phone Support
$100 / incident (M-F) SLA: 5 Hours
8am - 4pm (M-F) SLA: 5 Hours
8am - 4pm (M-F) SLA 3 Hours
RMA
Standard 15-day turnaround
Advance replacement | Free
Advance replacement | Free
Technology refresh
Personalized training
Standard 15-day turnaround
Free | 1x - 1 Hour Slot
Free | 2x - 1 Hour Slots
Security Maintenance Plan
Premium features
As quoted
As quoted
Free
Custom services
As quoted
As quoted
Discounted
Warranty
1 year
1 year
Lifetime
Uptime Monitoring
Dedicated Project Manager
Priority Feature Requests
Scalable digital signage

Need Further Help?
Our support doesn’t stop there! If you need additional assistance, please refer
to our additional tech solutions below.
Contact support
One-on-one training
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