Client Success

Tech Support

Our Client Success team comprises of network+ certified engineers, project managers, programmers and hardware engineers to ensure success of all digital signage projects.

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We’re Here to Help

New to digital signage? We are here to support and answer any tech questions you may have regarding our hardware, software, or content.

Our Signature Care support includes:

  • Lifetime warranty on digital signage players;
  • 24- hour technical support (phone + web);
  • Free Device Replacements every 3-years;

Contact our Client Success team for specific information on what features come with our various support packages, have questions about your digital signage device, or if you are having any technical issues. We are always happy to help!

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Top Use Cases Corporate Digital Signage 3
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Ensuring Client Success

Support options are designed for the diversity of projects and client needs. All of our digital signage solutions come Standard Support. Express and Signature Care options are offered for enterprise deployments.

Standard Support

Included for FREE with every purchase of our digital signage solutions.

Express Support

Quicker RMA processing and enhanced SLAs for medium-sized projects.

Signature Care

Focused and highly responsive care for mission critical digital signage deployments.

Knowledgebase (KB) articles
Web Support
8am - 4pm ET (M-F) | 24hr SLA
8am - 5pm ET (M-F) | 5hr SLA
8am - 5pm ET (M-F) | 3hr SLA
Standard Phone Support
8am - 5pm ET | 5hr SLA
24/7 | 5hr SLA
24/7 | 3hr SLA
Client Success Phone Support
$100 / incident SLA: 5-hrs
8am - 4pm (M-F) SLA: 5-hrs
8am - 4pm (M-F) SLA 3-hrs
RMA
Standard 15-day turnaround
Advance replacement | Free
Advance replacement | Free
Technology refresh New Digital Signage Player every 3 years
Personalized training
$100
Free | 1x - 1 Hour Slot
Free | 2x - 1 Hour Slots
Security Maintenance Plan Signature Care strengthens your organization’s security posture with an active security maintenance plan.
Premium features Brand Guide Controls & Content Moderation to name a couple.
As quoted
As quoted
Free
Custom services
As quoted
As quoted
Discounted
Warranty
1 year
1 year
Lifetime
Uptime Monitoring
Dedicated Project Manager
Priority Feature Requests

What Our Clients Say

Read some of the things our clients have to say about us. There are many more client success stories and other resources.

digital-signage-Crowne-Plaza-Hotel-logo

Crowne Plaza

I’ve been really happy with Mvix, the simplicity and user-friendliness are good for my team, and makes it very quick to learn.

Tim Thomasberg

Meetings Director

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NASA

Mvix Digital Signage solutions has become an integral part of our program operations.

Edward Harmon

Mission Director

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Encompass Health

The cloud-based data sharing helps keep staff updated on changes to our processes and we can push targeted performance improvement projects directly to our employees.

David Cashwell

CEO

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Western Michigan University

The cloud-based software model gave us flexibility to serve many locations and it’s really lightened the workload for everyone involved.

Byron Glock

Assistant Director of IT

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Grounds for Sculpture

I think that if everyone had Mvix digital signage, they’d have an elegant and finessed system.

Keith Pyatt

Manager of Digital Media & Technology

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Planet Pizza

Digital signage is not going to make our pizza taste better, but what it will do is show our customers that we care enough to invest in technology and keep our stores relevant.

Joseph Rocco

Co-Owner

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Bluewater Promotions Inc.

The media player was easy to install and the Mvix Signage software is extremely user friendly and easy to navigate, making the process of displaying digital signage a breeze.

Ashley Bisson

Director of Marketing

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Baja Bistro

For a fraction of the cost of comparable full-featured solutions, I have an affordable, flexible, and customizable graphic engine to drive effective and efficient communication.

Alex Namdar

Owner

Ready to get started?

Are you exploring your digital signage project needs (hardware, software and content)? Looking for just the digital signage display software or a full-scope proposal? Would you like you a personalized software demo?

Starting at

$ 350

One time cost

  • Perpetual Licenses
  • Includes Media Player
  • Unlimited cloud storage
Schedule a Demo

Have a project in mind?

Get a Quote

Let’s discuss your project and we’ll put together a customized, line-itemized estimate and proposal.

Schedule A Call
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Ask Us About:

  • A personalized demo to see how Mvix CMS integrates with your content for more effective communication
  • Getting a customized quote for digital signage players, software, or services
  • Lifetime Warranties via Signature Care & Implementation Assistance

To discuss your project, call: 866.310.4923

Looking for technical support? Open a support ticket