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Standard technical support is provided free of charge and is included with all our signage systems. First, support is offered through our knowledge-base articles. If you do not find an answer to your question, we invite you to open a support ticket via our support center. We aim to answer all tickets within 24 hours. Alternatively, you can also call our Technical Support Level 1 help desk at 866.310.4923.

Yes, you can. However, as per industry standards, we highly recommend using Ethernet. For more information regarding wired or wireless connection, we have a more detailed knowledge base article.

Our cloud storage offers unlimited storage. As such, there is no limit to how much storage you have access to on your account.

There is no limit to the amount of users on one account. Therefore, you can have as many users as you’d like. We have a knowledge base article with more information regarding how to add a new user.

You can preview our software by either signing up for a free trial or by requesting a free demo. A free trial is available for clients who already have a compatible digital signage player or system. A free demo is available for all clients who would like to see what our content management software (CMS) looks like and what functionalities it has.

Mvix does provide an optional API for exporting objects from Mvix CMS, and for producing extraneous workflows.  This API is licensed and requires custom development engagement and incurs cost as such.

We have a Knowledge Base article that answers this question in detail.

We have a Knowledge Base article that answers this question in detail.

As per industry standards, all media players need to be on a network. There are ways around an internal network however, such as guest network or VLAN and a few other methods. Contact a Solutions Consultant for more information.

Mvix digital signage systems are compatible with any size and type of LCD/LED or IPS display screen, with an HDMI input. In order to take advantage of high definition content, and reliability of playback commercial, enterprise-grade displays are always recommended.

You can use any computer; whether it is a desktop or a laptop. Generally, we recommend using modern web browsers such as Chrome or Firefox.

To get started with digital signage, you will need a compatible display screen to display your content. Mvix digital signage system supports a variety of connection options. We also provide turnkey packages which include a display screen, mounting kit, and all cables and accessories. Please contact your Solutions Consultant for further details.

Assuming internet connection loss is what you mean – then the player will do several things:

• Continue to play all downloaded and cached content as normal.
• Check for web-based content in the schedule, and actively skip this content, until internet connectivity is resumed.

Mvix Players are designed to operate 24/7, so there is no reason to turn off the device.  These 24/7 runtime ratings are a key feature of commercial grade hardware.

Yes. We offer a licensing option for clients who would like to provide their own media players.  We support and partner with BrightSign, Raspberry PI, Samsung, various Android devices, and a variety of other technologies.  This option is best suited for clients who already have devices purchased and ready-to-use.

This will vary based on your specific project needs. Outside of video walls, the industry standard is one media player per screen.

Our goal is to ship all digital signage media player orders within 48-72 business hours and all full-service kit orders within 7-10 business days. If your order has been put on hold, please contact the Client Success portal for a status update. Orders are shipped via FedEx, UPS, DHL or USPS and you will receive an email with a tracking number once your order is in transit. Though the estimated lead time is usually outlined on the Mvix quote and/or sales order, please note that shipping dates are not guaranteed.

Yes, free trials are available through our CMS. This is a 30 day trial focused on helping you get acquainted with the Mvix Digital Signage Software.

Both. You can buy directly from us or through a certified partner. We offer full service solution options, from installation all the way through to content management services.

Yes.  All data is secured at rest and in transit, using state of the art encryption technology.  Please contact your Solutions Consultant for further information or documentation.

Yes, you can. There is a one-time fee for the media player and the software is free.  We do not charge our clients any subscription fees, contracts or hidden costs for use of our digital signage software, when used in conjunction with our media players.

Today, digital signage is being used in a variety of applications (solutions) and settings (markets). Examples of solutions are Wayfinding Signs, Digital Menu Boards and Production/Metric Displays. Examples of markets are Healthcare, Banks and Worship Venues.

Digital signage refers to digital signs or screens that display content to an audience. For a more detailed definition, read our info page.  The three main components of digital signage are software, hardware, and content. Hardware refers to the actual media player and screen. Software refers to the content management software (CMS) platform. And content is what is displayed.

Our digital signage solution can display a number of different media formats or files. Media types that we support include images, pdfs, videos, and audio. Always be sure to discuss your requirements with your solutions consultant prior to selecting on the signage solution.

We offer our clients content rich digital signage. Our software is compatible or can be integrated with many different applications (apps). We currently have over 150 different apps to use on our content management software (CMS). We also have an array of integrated widgets such as YouTube, Weather, Live Traffic and Google Docs to name a few.

All custom design content work is handled by our Design Studio, and is coordinated by a Client Coordinator. Our team has years of experience creating customized designs that exceed client expectations. Depending upon the nature of design requirements, most projects can take about two to four weeks from start to finish. Contact one of our Solutions Consultants today for more information.

It’s easy. Some clients use third party applications such as Microsoft PowerPoint, Google Slides, or Canva. We also provide our own solution, Design Gallery, which provides access to hundreds of professionally designed templates, that can be fully customized. Finally, we offer custom design services, where we work with you to create unique and custom content for your screens.

Of course! Mvix offers free software trial accounts to clients curious about the Mvix CMS Software. Contact a solutions consultant today to learn more about our free trial option.

The two types of screen types you have are LED & LCD and the displays are split between commercial and consumer. While commercial displays usually have a higher upfront cost, the long term benefits outweigh the price. The commercial displays have a higher brightness, portrait/landscape options, longer warranties, and can operate for longer hours.

Depending on the solution you choose, you can expect to spend anywhere from a small monthly fee to hundreds of dollars a month. Some providers also offer a hardware/software bundle that can help keep costs down.

Mvix offers two separate pricing options:

• Lifetime, perpetual license of hardware and/or software starting at $350. No ongoing fees; OR
• Monthly subscription fee starting at $25/month for use of digital signage software with 3rd party hardware

There are also other costs to consider such as content management, the screens you need, and quality support.

The content you need really depends on the solution you have. For restaurants, a simple image display for the menu with a social media feed is a solid choice. For offices and manufacturing, you might want to focus on current/upcoming company events with data visualization charts.

Schools however can utilize almost every content app as solutions can be used in the classroom, hallway, lobbies, and cafeterias.

Mvix offers a unique approach to digital signage implementations at an aggressively competitive price-point. As a full-service provider, we offer both software and hardware, along with enterprise-class implementation services to fit your project needs.

As our hardware also comes with our software bundled for free, that means you don’t need a monthly subscription to keep your content going. The award-winning software also works with a variety of options such 3rd party players, BrightSign, Sony, AndroidOS, Raspberry Pi and more!

Mvix also provides content creation, signature care, installation, and managed services to encompass and end-to-end implementation.

The entire ecosystem can be split into the content, software, and hardware segments. First you have the content that will go on the screen. This can be pictures, videos, or a variety of other content applications.

These files and content apps are handled through the cloud software. The hardware is your digital signage player and/or screens that will then display the content on your screens at the .