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How do I seek Technical Support & Service from Mvix?

How do I seek Technical Support & Service from Mvix?

Technical Support
Jul 29, 2020
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Mvix provides a four-layered support system, giving you multiple ways to get the help you need when you need it. Whether you’re troubleshooting an issue, looking for guidance, or exploring advanced features, you can choose from four different support channels designed to match your situation and level of urgency.

Four ways to get Technical Support

  1. Knowledge base Articles: A database of Frequently-asked Questions
  2. Helpdesk Support Ticket System: Technical and Customer Support Tickets.
  3. Phone-based Support: Level-1 Technical Support (Call: 866.310.4923 Ext. 2)
  4. Phone-based Support: Level-2 Technical Support (Outbound Call)

When seeking technical support from Mvix, you can start via a search from the knowledge base articles. Our knowledgebase is a comprehensive repository of the most frequent problems and their solutions. It provides a searchable database of tutorials, troubleshooting tips, and helpful guides! If you do not find an answer to your question, we invite you to open a Support Ticket via our helpdesk.

We also offer a Signature 360 service platform for mission-critical projects and high-demand product applications. (Details)

Support Ticket FAQs

Where can I submit a ticket?

  • Tickets can be submitted here.

What should I include?

  • You should include your full name, the name of the device, and your email address.

How long will I have to wait to receive my answer?

What happens when my query is answered?

  • Once we reply, an automated email is sent to the email address provided. Automated emails can get trapped in over-aggressive Spam or Junk mail folders. So, you need to regularly check these if you have submitted a ticket recently.

How can I get over-the-phone support from Level-2?

  • Level-2 is able to assist with tickets, and this is the primary method of engaging and managing any incoming issues or questions. If a phone call is of interest but is not covered under your Support Package, we will be able to offer a one-time phone support session for $95 per call.

Please rest assured that we are giving this our utmost attention and will do everything in our power to resolve these issues.

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Need a little more help?

If you still have questions, run into an issue, or notice something that needs correcting, our support team is ready to help.

Open a Support Ticket
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Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket.
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Looking for a simple solution or a full-scope proposal? Schedule a personalized demo (or call: 866.310.4923) with a DSCE-certified Solutions Consultant

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