Return material authorization (RMA) is a number all products being returned to Mvix require. Whether for technical or warranty service. To request an RMA number, please contact our Customer Support. In other words, Mvix Customer Support will review your request and issue an RMA number via email. When you have received your RMA number, return the product to the following address with the RMA number clearly visible on the outside of the shipping package.
ATTN: RMA Department
23475 Rock Haven Place Suite 125
Sterling, VA 20166
Ph: (866) 310-4923 [Toll Free]. Please include this Mvix Warranty Service Request Form along with your return.
For products under warranty, the customer pays for shipping to us and we pay for the return shipment. For products NOT under warranty, the customer pays for shipping both ways. It is important to realize that Mvix will only accept material with a valid RMA number on the shipping label. In other words, any material or items received by Mvix without a valid RMA number will be returned un-serviced to the customer at the customer’s expense. At this time, we do not offer any cross-shipping services for any systems bound for warranty repair, exchange and/or service.
At Mvix’s discretion, any equipment Mvix supplies as replacement equipment (e.g., for warranty or exchange purposes) may be new, recertified, or refurbished. Any equipment supplied as replacement equipment will carry the remainder of the one (1) year warranty described above. Please note that the extended warranty does not apply to all these units which are repaired via our RMA program. All recertified or refurbished replacements shipped back by Mvix uphold the quality specifications and guarantee of our products.
Mvix’s warranty policy does NOT cover shipping damage, accidents, and damage due to mishandling. Including abuse, improper use, and product modifications, are not covered. The customer will be alerted of damage if a unit was received for repair with shipping or mishandling damage. As well as alert them of any additional repair costs before proceeding with repairs. Mvix needs to receive confirmation from the customer to begin repair within three business days. If not, the customer will receive the damaged unit back unrepaired. It is important to note this will be at the customer’s expense.
Our average repair turnaround time is 15 business days, not including shipping. If you require a status, please contact Mvix Customer Support with the RMA number. In other words, you will receive a status within two business days.
Problems, Questions, and Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket.