How do I Identify and Troubleshoot Networking Issues on your Mvix Player?

Mvix digital signage device is designed to work with most networking configurations, but sometimes certain factors in a network environment can prevent your Mvix device from getting online. In other words, some networking issues may occur. If your device is having trouble connecting to the internet to display content or having networking issues, follow these steps to troubleshoot the issue.

What You Will Need:

• USB Mouse and Keyboard
• Mvix Device

Run the Network diagnostic located in the launcher on the left-hand side of your screen

• This is located in the launcher on the left-hand side of your screen.
• If you cannot see the launcher or the network diagnostic icon, press ALT+F2 to unhide it.
• This network diagnostic will tell you exactly where your device is failing to connect to the internet.

Set your Mvix up to run off a Static IP Address

• This will eliminate problems with DHCP that your device or network may be having.
• Click here for instructions on setting up static IP on your Mvix player

FOR NETWORKS WITH FIREWALL - Whitelist the device's MAC address on your firewall

Sometimes, corporate firewalls may block the device's access to the internet or to our specific web services (Mvix content management system - Mvix CMS). To troubleshoot this issue, you will need to create an exception in your firewall to allow the Mvix system to connect freely to our CMS web server. You may do so by whitelisting the device's MAC address. The MAC address for both the ethernet and wireless adapters can be found on a printed label on the device.

Open ports in your firewall

• You will also want to open specific ports in your firewall to ensure that your device has full access to our digital signage systems and uninterrupted access to the web.
• Opening Ports on Firewalls

Digital Signage Forever

Designed for enterprise-digital signage deployments, our Signage Care plan offers a lifetime warranty, free digital signage players every 3 years, accelerated issue resolution, and premium content. Intended to enable high system uptime, operational efficiency, and continuous business innovation, the plan ensures proactive upkeep of the signage network. Learn more about Mvix Signature Care.

Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket.