Clearing the Cache and Cookies from a web browser is an important first step for any troubleshooting for Internet browsing. The ‘cache’ is a tool used by your Internet browser to speed up the page-loading process. Clearing Cache and Cookies is a way to determine that any issues you may come across are website-related issues rather than inconsistencies caused by using different browsers.
If you are using Google Chrome, or Mozilla Firefox you can quickly clear the cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.
IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.
Google Chrome
- Click the Tools menu (three dotted lines in the upper-right corner).
- Select History.
- Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
- If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
Mozilla Firefox
- Click on the Tools bar.
- Click on Settings (On Mac, it’s labeled Preferences).
- On the menu to the left, select Privacy & Security.
- Under the Cookies and Site Data option, click the “Clear Data…” button.
- Select only the two options and hit clear now.
- If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.
Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket.
