At Mvix, we want you to be fully satisfied with your purchase. For that reason, we accept items returned within 30 days from the date of receipt, as per our refund policy. We offer a full refund of the product at the purchase price.
Refund Policy
Refunds will be given for orders returned within 30-days of the date of receipt. It is important to realize that all returned products must be in original and new condition and include all original packages and parts.
Opened items with incomplete accessories, packaging, or missing parts will receive a refund of the product cost minus a 20% restocking fee.
Installation, Training, Shipping, Freight, Client-specific Setup or Implementation Assistance, or any custom products or services are non-refundable.
Upon cancellation or termination of the service, you will not receive a refund for any charges or fees associated with the remaining duration of the service (if any).
Incomplete, Misrepresented, or Opened Returns
Opened items with incomplete accessories, packaging, or missing parts will receive a refund but with a 20% restocking fee subtracted. Return for a refund of all unopened display LCD/LED TVs/monitors will be subject to a 20% restocking fee. Opened display LCD/LED TVs/monitors cannot be returned.
Mvix reserves the right to test “dead on arrival” returns and impose a customer fee equal to 20% of the sales price if the customer misrepresents the product’s condition. Any returned products that are damaged through customer misuse or are in unsellable condition due to customer tampering will result in a 20% restocking fee plus a penalty based on the condition of the product.
We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. To return an item, simply contact our support team to request a Return Merchandise Authorization (RMA). It is important to note, all product returns require an RMA number.
Products not Eligible for a Refund or Return
Products that are not eligible for return or refunds will be sent back to you at your cost and expense if received by us. This includes, but is not limited to:
- Any product that is missing an RMA number. Request an RMA.
- All products returned without all original packaging and accessories. Generally speaking, this would include the retail box, manuals, cables, and all other items originally included with the product.
- Any product where the UPC code has been removed from its packaging.
- Products that exhibit physical damage.
- Commercial LCD TVs/monitors 37″ and larger.
- Special Order custom-built products, kits, or devices.
- Software licenses, application fees, and cloud-storage costs.
- Custom Training sessions
Return shipping costs will be covered by Mvix 100% as long as the returned item is due to our error. If you are missing an item or received the wrong item, please email us! Put in another way. we will straighten it out. Your complete satisfaction is of utmost importance to us. Mvix allows two business days for the receipt of merchandise for claims for missing items or items damaged in transit.
Your return will be processed as per our RMA guidelines once the item has been received by our support team.
If you would like more information on our refund policy read: How does the RMA (Return Material Authorization) Process work?
Problems, Questions, and Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket.
