Mvix is completely dedicated and thoroughly experienced in making your digital signage network and operations easier, more efficient, and more productive. First, we aim to free up management and staff to handle other important tasks. Secondly, we believe that timely and comprehensive support is an essential element of any project’s success. It is a critical enabler of high-system availability, operational efficiency, and continuous business innovation. With that, we have developed our Signature Care program, which provides mission-critical support services for complex and enterprise-scale deployments of our solutions.
The core idea behind Signature Care is to eliminate any downtime by providing a superior level of support and service. Our customers receive a high-value and cost-effective support program from us. This Support complements and extends standard support by providing focused and responsive assistance for enterprise-grade deployments.
Here is further information about Mvix Signature Care:
| Features | Description |
|---|---|
| Availability | US and Canada only |
| Support Type | Online and Phone |
| Number of Incidents | Unlimited |
| Phone-based Support | Level 1: 24-hrs / 7-days |
| Knowledgebase (Self-Help) Articles | Yes |
| Estimated Response (SLA) | 3-hrs turnaround |
| RMA Procedure | Advanced Replacement | Free return shipping (see details below) |
| Tech Refresh | 36-month Device Replacement | FREE |
| Remote Troubleshooting | Using remote assistance tools, support engineers quickly solve complex issues using remote screen sharing, chat, and other tools |
| Discounted Personalized Training | FREE All personalized training sessions can be booked in 1-hr time slots. Our qualified trainers personalize the training session and teach you how to get the most out of your system |
| Manufacturer’s Warranty | Limited Lifetime |
| Cost | Per system per month, Billed annually |
Features of Signature Care
- Lifetime warranty on signage devices
- 24-hour Technical Support
- Advanced Replacement | Cross-ship privileges
- 36-month device replacement guarantee | Altogether Free
- Ensures your player’s operating system is up-to-date
- Discounts on Custom Services
- Continual training & knowledge transfer
- Remote troubleshooting
- Accelerated response times
- Web-based & phone support
The Signature Care plan, designed for high-demand projects, provides unlimited-incident support for all of our products. Available at the time of product purchase or during the first 30-days of purchase, our Signature Care plan is offered on a per-device basis.
Talk to your Solutions Consultant without delay for a personalized quote and for more details regarding signature care.
How does Digital Signage Forever Work?
All signage devices provided under the Signature Care program are backed by our guaranteed 36-month replacement policy. In addition, if any digital signage player breaks, we will fix it. If we can’t fix it quickly and efficiently, we’ll replace it or refund it. It’s as simple as that! Talk to your Solutions Consultant for a personalized quote and for details.
Under our unique 36-month replacement guarantee, we are committed to upgrading and replacing every signage player on your network every 36 months, at no charge to you. Regardless of the condition, we will replace your signage devices with the most up-to-date technology available, ensuring that your digital signage network is never outdated or obsolete.
How does the Lifetime Warranty Work?
If an Mvix signage device, covered under the Signature Care program, fails due to a manufacturing and technical defect, we will repair the product. In fact, without any charge to you. Furthermore, we will replace it or refund it at our discretion. This policy only covers original, unaltered, and unmodified devices and hardware. At the present time, this warranty does not cover damage caused by accident, improper care, negligence, or normal wear and tear. Additionally, it does not cover the natural breakdown of colors and materials over extended time and use. This warranty is available for the lifetime of these products.
Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket.
