Customer Service Manager – Technology

Do you enjoy:

• Leading?

• Developing staff?

• Implementing and improving processes?

• Recruiting, training and evaluating staff members?

• Staying up-to-date with your industry?

• Collaboration and communication with other departments?

• Coaching on technologies you’re an expert in?

If the above interests you, apply to our  growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for IT Support Manager with a specialization in Linux.

Visit our Success Stories

Interested? Apply here

Typical hours are Monday-Friday between 8 AM – 5 PM

What You Need for this Position:

• Bachelor’s degree in related field is preferred

• 7 + years experience within information technology

• 7 + years of staff management experience

• Experience in handling customer/client escalations

• Excellent interpersonal, management and leadership skills

• Experience with internal and external conflict resolution

• Past performance recommending strategies, policies, and procedures

• Strong people skills

• Patience, compassion and empathy

• Time managements skills

• Effective and Strong written and verbal communications skills

• Able to lead by example

• Must be a “hands on” supervisor, who can communicate with managements and clients

• Ability to perform other related responsibilities as assigned

• Self-learners thrive at our company

You are an Ideal Candidate if you have these Qualities:

• Have passion for customer satisfaction

• Have led teams in customer facing roles

• Have significant experience with Linux (Ubuntu preferred) and BASH scripting

• Experience with embedded systems

• Fundamental knowledge of HTML / PHP / MYSQL / JAVA or any other languages

• Critical thinking

• Creative thinking

• Above all, have the desire to lead, learn the culture, grow and develop the team

Why is Mvix such an exciting place to work?

• Our clients range in size from small to Fortune 100

• We serve 11 industries – no day is the same!

• Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge

• We work as a team but promote the individual

• Company events on a frequent basis

• Can you take the monthly pool, air hockey, or trivia trophy?

Benefits include:

• generous PTO, sick leave and holidays

• medical coverage

• company-sponsored travel

• ongoing certification opportunities

• competitive 401k match

• flexible hours (no weekend/overnight shifts)

• gym membership reimbursement

• company-funded professional development

• life insurance

• short-term disability insurance

Schedule:

• 8 Hour Shift

• Day Shift

• This is an In office Role

Did we mention we are a pet-friendly environment?

Still interested? visit our Careers to apply.

Download the Mvix Interview Guide to start getting ready – we look forward to speaking with you soon!